Frequently Asked Questions

1. How far in advance should I book your services?

The sooner you book, the better the options you have on installation dates. To ensure availability, we recommend booking as early as September, as installation dates fill up quickly during the holiday season.

2. Will you provide a tree, garlands, or wreaths if I don’t have them?

Unfortunately, we do not stock trees, garlands, wreaths, or other arrangements due to the wide variety of preferences. It is the client’s responsibility to purchase these items. However, we are happy to provide recommendations and share online purchase links tailored to your budget and style preferences to help you find the perfect pieces for your decor.

3. Would I need to provide the decorations?

While we can work with your existing decorations, we also offer a full range of decoration options such as ribbons and ornaments based on the theme you chose. If you prefer us to supply the decoration & ornaments, we require a 20% non-refundable deposit at the time of booking.

4. If I decide to buy the decorations, can you recommend any stores?

Absolutely! If you choose to purchase the decorations, we can recommend several stores where you can find a great selection. We can also provide online links for convenience - please check out the Home & Christmas Decor Finds page. Just let us know what you’re looking for, and we’ll be happy to help you find the perfect items!.

5. Can you accommodate specific themes or styles?

Definitely! We enjoy crafting custom designs that reflect your personal style and desired theme. Whether you prefer a traditional Christmas look or something more contemporary, we can bring your vision to life.

6. How long does the installation process take?

The time required for installation depends on the complexity of the design and the size of the space. Generally, it can take anywhere from a few hours to an entire day. For example, installation for the Holiday Hearth or the Platinum North Pole package typically requires 2-3 days.

7. Will my home or business be damaged during installation?

We take great care in our installation process. All items will be mounted using safe clips, hooks, and floral wires that will not damage your walls or surfaces. For heavier installations weighing greater than 10 pounds, we will consult with you first before we proceed or provide an alternative solution.

8. Do you offer take-down services after the holidays?

Unfortunately, we do not currently offer take-down services. We are considering providing those services in the near future. However, we can provide recommendations at the time of installations on how to store the decorations after the holidays so that you can re-use them, if you prefer, next year.

9. What is your cancellation policy?

If you need to cancel, please let us know us soon as possible, preferably 7 days prior to installation. The non-refundable deposit secures your date and covers initial planning costs & decorations purchased.

10. What are the available payment options for your services?

Payment for our services can be made through various methods such as Venmo, PayPal, Zelle or bank transfer. A 10% deposit is required to confirm your booking, and the remaining balance is due upon completion of the installation. If you'd like us to purchase decorations on your behalf, a 20% non-refundable deposit is required for those items at the time of booking.

11. How can I contact you to get started?

You can reach us through our website’s Enquiry form or directly via email at jjmonde2024@gmail.com. We look forward to helping you create a magical holiday atmosphere!